FAQ

HOW TO PURCHASE Ad Hoc Purchase You can browse and select the product you wish to purchase and make the online payment at checkout. We will make sure the order arrives at your home once payment has been made. Register with us and then purchase You can also register on our website via FB or your personal email account and choose your products. Once you’ve registered, you don’t need to add your delivery address for future purchases. Plus, you can also view and track all of your past purchases. DELIVERY AND PICKUP INFORMATION Delivery To Your Doorstep Most of our orders are delivered on the next day if the orders are made before 6 p.m. If the orders are placed after 6 p.m., we will schedule a following-day delivery. We will advise the actual delivery time slot and pick-up time once we have prepared your order via email or phone. Delivery coverage We are currently covering Klang Valley, Kuala Lumpur, and Selangor. Putrajaya. I’m having trouble ordering online. Please do contact our hotline number at ‭+6014-9370 924‬ for offline or alternative ways to purchase. What is the minimum order for free delivery fees? We offer free delivery within Klang Valley for every purchase value of RM80 and above. (limited-time offer) What is the minimum order for delivery and the delivery fees? The minimum order is RM80 The exact delivery charges will be shown in the checkout section before you make the payment, depending on your location and our delivery coverage What should I do if some of the items are missing from my order when it arrives? Please contact our hotline number +6014-9370 924‬ for assistance What happens if my meat is damaged once it arrives? Please take a photo of the item and contact us at +6014-9370 924‬ immediately. We will assist you. I realize I will NOT be at home to take the delivery. What can I do? Our courier can drop it off at the Guardhouse. Alternatively, do contact us as soon as possible through our Hotline contact number at +6014-9370 924‬ and provide us with the order number. We will arrange a new delivery time for you. Do note that the customer will bear the cost of the new delivery arrangement.
 Can I change the delivery address after I make the order? Yes, you can. Do call our hotline number +6014-9370 924‬ immediately to make any changes. Can I ask for a product return and refund after the product arrives at my place? Due to product safety and hygiene, Perishable goods (such as fresh or frozen items) are non-returnable but may be eligible for a refund under certain conditions. Please contact us at +6014-9370924 with your order details and a photo of the issue. Upon review, if your request is approved, a refund will be issued to your original payment method within four business days. We strive to provide the best quality products and customer service. If you have any concerns, please reach out to us, we're here to help.

Is my Credit/Debit card information safe? We treat our customer's information privacy and security as the highest priority in our business workflow. That's why we have partnered with STRIPE as our exclusive online payment gateway partner. STRIPE has an outstanding reputation in online payment gateway globally. What is the payment method accepted? All major credit cards and debit cards You can also make a direct transfer to our company account via https://buy.stripe.com/dR68zSc6MaQVfVm4gh link provided at the check-out section. Alternatively, you can also make a direct transfer to our company account from your banking own online transfer platform to NUSANTARA MEAT BERHAD (CIMB A/C: 80-0975839-2) When will you charge my credit card? Your card will only be charged when the payment has been approved at the checkout section. Does your product prices change from time to time? Yes. We do monitor the market prices of the source and currency fluctuation. Our Privacy Policy and Commitement At Meatgrocer.com, we value your privacy and are committed to protecting your personal information. When you visit our website or make a purchase, we may collect certain details such as your name, contact information, payment details, and browsing activity to enhance your shopping experience. We do not sell or share your personal data with third parties except when necessary for order processing, legal compliance, or business improvements. By using our website, you consent to the collection, use, and protection of your data in accordance with this policy.

Where does your source product come from ? All Australia Premium Beef and Lamb comes from our Farm Abattoir Central Agri Group of Australia. Local meats and chicken come from our certified Halal sources within Malaysia. Flavorista Products is sourced directly from our parent company Flavorista (M) Sdn Bhd Are all your meat products Halal? Yes. All of our meat related products are 100% Halal. Please visit our Halal Certification page for all of our Halal Certification.

Super Cold, Super Fast The home freezer normally operates at about 0°. But in the blast freezer, temperatures drop to -40°. Fans distribute this extremely cold air over the product, causing the food to freeze in only minutes. Because the freezing happens so quickly, all of the microbes in the protein are inactivated, preserving it in a state of superior freshness. While we often think of meat that is unfrozen as “fresh,” it is quite the opposite. It’s in the process of breaking itself down and deteriorating in quality in both flavour and texture. Sealing the Good Stuff In We air-tight vacuum seal all of our products. In vacuum sealing, oxygenated air - and any residual moisture and microbes are removed from inside the packaging, ensuring there’s absolutely nothing but the protein inside. and nothing but protein comes out of the package when you’re ready to eat it. And even better, our vacuum sealing ensures that the protein can stay in your freezer for up to a year without deteriorating in quality. Why does the meat seem to be dark in color? The red meat will appear darker in color as a result from the Airtight vacuum seal process by taking away the oxygenated air and any residue moisture leaves only the meat in a cryo-vacuum state. However, the meat will quickly turn into its natural bright red soon after the meat is properly thawed. How do I thaw the meat properly? The best way is to set aside the beef from the freezer into the fridge compartment for 12 to 24 hours. Or put the meat in a shallow bowl with slow-running tap water. Never under any circumstances microwave the meat. How long will my meat last in the fridge once I’ve opened a pack? We recommend any open meat to be stored in the fridge section for not more than 24hour for the next day's cooking. If not, do store back into the freezer. What is the best way to store the frozen meat when it arrives at my home? Recommended to store it straight into the freezer. Our packaging is in individual small pieces. So you can take the portion you need to be stored in the fridge or thaw it right away if you want to cook immediately.

I'm an existing retailer, and I want to find a supplier. You can contact us directly by email for further discussions at sales@meatgrocer.com Can I make a purchase on your website during Public Holidays? Our website is open 24/7 and we may open during Public Holiday. do call us to confirm.